Job title: Support Engineer
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary from: AUD $65,000.00
Salary to: AUD $85,000.00
Location: Malaga, WA
Job published: 28 Nov 2023
Job ID: 32397

Job Description

Proxmox, wireshark, Pfsense, snort, capture the flag, hack the box, DNS Server, VPN Server. Do those words make you salivate? Do they describe your home lab or what you do in your spare time?

Perhaps you're the hardware type. 1RU server, rack mounted switch, Raspberry Pi, Edge router, Ubquity wifi, UPS. If I'm describing your home lab set up then send me a photo, it'll probably tell me more about you than your CV. Perhaps you've got it all in the cloud. Great! Tell me about your set up, who hosts it and how did you set it up?

You may have guessed, you won't need to prove experience to get this role, if you can prove to me you have the technical skill, most likely from your own home lab environment. If that includes experience with M365, Windows Server and a passion for networking from your own lab experience, then all the better.

Malaga based MSP. No two days are the same. Sometimes onsite, sometimes in the office. Always challenging and fun.

  • Training opportunities, course material, courses, exams paid.
  • Regular team lunches and social activities. Friendly culture.
  • Work from home once a week

If you want to do more than basic level 1 tickets and grow under highly technical engineers some of whom I consider to be the best in the business, then consider this one. If you're a grad that's passionate about your tech, then you'll get really bored on a corporate helpdesk where you won't get admin access to solve any significant issues. Not so here. Here you'll be able to properly troubleshoot problems from start to finish. All the troubleshooting you're used to doing with wireshark and packet analysis tools, you'll actually be able to use in a commercial environment. 

This company culture is:

  • Dynamic, fresh, alive
  • Staff are looked after and cared for in a team environment
  • They are a technically saavy team, where you'll learn fast

The work is varied and challenging and employees are supported to grow their skills

The day to day support work is based mainly from their office in Malaga or onsite when you visit their clients. They're an MSP that look after small and medium sized businesses. So the work is fun and challenging and you'll learn a lot in a short amount of time. There will be some site work and projects to be involved with as well. So you'll get face time with clients, you will get out of the office and you will be expected to be professional in manner and presentation. 

The fun tech stuff, that you'll be using –

  • Windows Desktops in AD environments
  • Windows Server 2012 - 2019 (not essential, but you'll grow into it)
  • Exchange online, M365 - admin/support
  • Active Directory, GP
  • Hyper V, Terminal Server (basic understanding)
  • Switches and router basic exposure

My client wants MSP experience with small business tech,  or a really technically passionate graduate without experience. However if you don't fall into either of those categories but feel like you'd love this kind of a role, then apply anyway and plead your cause. If you've got the tech credentials, then I'll go into bat for you with my client. 

Some people call the below soft skills - I don't know why. We need these though:

  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills - be good with people. Like them a whole lot. 
  • Ability to work in a team... and get on well with everyone. But speak up - don't just be a yes man. 
  • Be rigorous in managing daily tasks.
  • A willingness to learn - probably the most important part. You can be taught what you don't know. 
  • Contribute high quality documentation. (Yes, sorry - I know you're a techie but it's part of the job).
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect) is highly desirable. (Psst.. see para above)

So challenge me - hit me with your resumes people.. prove to me you have what it takes. Also, do you have a home lab you love to use to do projects and extend yourself. If so, let me know in your CV, I'd love to hear about it. 

Daniel Linden and the team @ Transparency

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