Job title: Level 2/3 Support Engineer
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary from: AUD $80,000.00
Salary to: AUD $100,000.00
Location: Belmont, WA
Job published: 18 Nov 2022
Job ID: 32359

Job Description

Utilise your Level 2 or 3 skills to support clients and mentor a great team of engineers at a well structured & growth oriented MSP.

  • Supportive environment for increasing certifications and career progression
  • Individual training and development plan including management training for this role
  • Paid over time if required either 1.5x or 2x your rate.

"We want to help improve our team’s resumes so they can hit their career goals, but treat them well enough that they want to succeed here." 

This is what the Operations Manager of my client said to me. I know him personally; he doesn't lie to me.

If you're a level 2 or 3 systems engineer and wanting to take your skills and knowledge to the next level, then we should talk. 

Culture is king here.. it's

  • Heavily focused around teamwork 
  • Serious about Professional Development - team goals are set and management supports the teams to reach them. They also pay for training that will advance your career. 
  • Growth is happening - they're at 15 people and growing, growth mindsets are fueling that. 

I work with a lot of MSPs in Perth, I think I've seen it all and I have a pretty good idea of the nuances of each of them. This one is all about the team and teamwork. You won't be taken advantage of. Management will have your back.  Your team will have your back. You will play an important role of mentoring junior engineers in their career path. They don't expect excessive after hours work, and if it is required they will pay you at time and a half or double time for it. You will find work and life balance here.

This role is for a Belmont based MSP that look after small and medium sized businesses. So the work is fun and challenging and you'll get to use your skills in supporting clients and creating solutions for them together with the team of engineers and account managers.

The fun tech stuff, most of which is needed – not just about supporting these environments but helping design new solutions as well. 

  • Windows Desktops in AD environments
  • Azure AD and related security and MFA 
  • Windows Server 2008 - 2019
  • Exchange 2013, Office 365 - admin/support/migrations
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server, VPNs
  • Switches, Routers - able to troubleshoot networking issues to a reasonable level. Cisco experience advantageous.
  • Multi-site experience desired - vlans, site to site vpns exposure for troubleshooting and traffic capturing 

My client wants MSP experience. Sorry. I can't help it, they just do. It's the whole multi client, time billing thing which many IT people find hard to adjust to coming from internal environments. But here's the thing. Keep this on the quiet, hopefully they don't read my ads. If you've got some good skills and you feel you're a great fit for the role but for the MSP experience.. apply anyway and leave it with me. I mean, make your case, tell me how good you are and why you can knock it out of the park at an MSP. If we chat and I agree, then I'll go into bat for you. Using all my powers of persuasion, putting my reputation on the line for you.. sort of bloke I am. ;-) 

Some people call the below soft skills - I don't know why. We need these though:

  • Outstanding interpersonal skills - be good with people. Like them a whole lot. 
  • A broad skill set and up to date knowledge of infrastructure, comms and business systems/applications. You are a techie right!?
  • A willingness to learn - probably the most important part. You can be taught what you don't know. 
  • Contribute high quality documentation. (Yes, sorry - I know you're a techie but it's part of the job).
  • Help design solutions for clients with the sales team 
  • MSP experience and knowledge in MSP tools (ConnectWise, Kaseya, Nable, ScreenConnect, any of these) are highly desirable. (Psst.. see para above)

There's a lot more I could say about this place.. like they have an annual survey to find out where you're at and help your career to stay on track as well as keep them honest. They invest in their staff paying for courses in management or technical areas as appropriate as you get more focused in your role. 

This place is well structured, professional and pleasant, modern office environment.. not a cowboy operation. You will be looked after. 

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

Daniel Linden and the team @ Transparency

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