Job title: Support Engineer / Dispatch (Offshore)
Job type: Permanent
Emp type: Full-time
Salary type: Monthly
Salary from: PHP ₱40,000.00
Salary to: PHP ₱60,000.00
Location: Philippines
Job published: 03 Jun 2023
Job ID: 32357

Job Description

Work remotely for an MSP in Perth, Western Australia with strong structure and organisation.

  • Challenging and fun working environment
  • Financially stable and steady growth company
  • Friendly culture.
  • It's a fully work from home opportunity. 

If you want to do more than basic level 1 tickets and grow under highly technical engineers some of whom I consider to be the best in the business, then consider this one.

This company culture is:

  • Dynamic, fresh, alive
  • Staff are looked after and cared for in a team environment
  • The work is varied and challenging and employees are supported to grow their skills

You will support a wide variety of clients remotely and regularly meet with the team over video. They're an MSP that look after small and medium sized businesses. So the work is fun and challenging and you'll learn a lot in a short amount of time. 

The fun tech stuff, most of which is needed –

  • Windows Desktops in AD environments
  • Windows Server 2012 - 2019
  • Exchange online, Office 365 - admin/support
  • Active Directory, GP, Microsoft SQL
  • Hyper V, Terminal Server
  • Switches, Routers exposure

Some people call the below soft skills - I don't know why. We need these though:

  • Excellent verbal and written English skills
  • A warm yet professional phone manner with a genuine customer service focus.
  • Outstanding interpersonal skills - be good with people. Like them a whole lot. 
  • Ability to work in a team... and get on well with everyone. But speak up - don't just be a 'yes' man/woman. 
  • A broad skill set and up to date knowledge of infrastructure, comms and business systems/applications. You are a techie right!?
  • Be rigorous in managing daily tasks.
  • A willingness to learn - probably the most important part. You can be taught what you don't know. 
  • Contribute high quality documentation. (Yes, sorry - I know you're a techie but it's part of the job).
  • MSP experience and knowledge in MSP tools (ConnectWise, ScreenConnect) is highly desirable. 


So challenge me - hit me with your resumes people.. prove to me you have what it takes.

Daniel Linden and the team @ Transparency

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