MSP role - Support Engineer -  West Perth

- 8 person MSP, growing steadily 
- Supporting between 25 and 300 users
- Mainly mining clients, a company that has grown with their clients
- clients are supported remotely or they're in walking distance of the office
- Culture is all about relationships - they develop long term relationships with clients and staff (low turnover)
- Tech is Office 365, Windows environments, linux skills appreciated

This one's for the true technicians. The master craftsman that loves to do things properly and at scale. It'll appeal if you're technically smart, at the top of your game for the company you're in but you're running out of challenges. Perhaps half your role is projects and half escalated support, this role is going to mainly systems/cloud projects at the mid tier and enterprise level. Maybe you're still dealing with some user issues but you really want to be more focused on systems/cloud projects and even networks and infrastructure, and you want to be working on larger environments, bigger toys. Keep reading :)

Or maybe you're part of one of those large enterprise entities where you get to play with big toys but are more of a number or play only a small part in a really large project. Here you'll get to work on large projects but with end to end visibility. You'll matter, and you'll learn a lot. 

Here's what you'll be doing and what skills you'll need. (These are examples, you won't need experience in everything)

• Infrastructure and cloud projects for sites of 500 users and above.
• Ability to solo deliver Office 365 migrations
  • Exchange Online Hybrid migrations from existing on-premises clustered Exchange environments
  • E5 Security (ATP Endpoint Defender and Email Filtering)
  • Deployment of Endpoint Manager (formerly known as Intune)
  • Sharepoint File Migration (on-prem file servers to cloud using sharepoint migration tool or similar)
  • OneDrive deployment and configuration

• Strong skills administering Microsoft Azure
• Desktop Deployment (Microsoft SCCM, Windows Deployment Services)
• Experience with Windows Server Platform
• Experience with numerous backup products (Veeam, StorageCraft)
• Experience with DELL EMC Storage and Servers
• Microsoft Certifications are highly regarded 

My client punches well above their weight and is a go to provider for IT projects across networking, cloud, security and infrastructure for mid tier and government clients. It's a boutique IT company with a technical leader who is so passionate about technology you're bound to love him and spend hours nerding out with him on the merits of various solution options for end clients.  Their clients are enterprises and government departments in various verticals and the solutions are always innovative and professional which adds to their reputation. 

The engineer we're looking for is someone who'll fit in well to the technical culture of the place. You don't have to be a real senior IT projects person right now, as you will be well mentored along the way, you will have to be able to let your passion for infrastructure and cloud shine through though. You'll be a good communicator and someone that can work face to face with clients. While personality is important, it's technical passion that will see you fly through the interview with my client. 

They offer flexibility around hours with start and finish times and working from home is absolutely fine so long as you're not needed at a client site. 

So if you're ready for a new challenge, you've got mid to senior level Systems Engineer skills and a strong desire to learn more. Then I'd love to speak with you, apply now and we'll have a face to face or video chat and take things from there. 

Taking calls and supporting external clients remotely or onsite. Providing great technical support and service. Work on advanced tickets as well. Perth CBD location.

• Serious technical growth available here. 
• Great variety of work (support and project) and opportunity to grow
• Work under mentors to grow your career and move up in the team.
  
  

MSP role - Project Engineer -  West Perth

- 10 person MSP, growing steadily
- Mainly mining clients, a company that has grown with their clients
- Clients are supported remotely or they're in walking distance of the office
- Culture is all about relationships - they develop long term relationships with clients and staff (low turnover)
- Tech is Office 365, Windows environments, Linux skills appreciated
$80k-$110k

They’ve recently become Great Place to Work certified, here's why

• 20% time - they ensure engineers are not regularly booked for more than 80% of their time, leaving the other 20% of their time free to promote professional and personal development, passion projects, and administrative catch-up
• Heavy investment in training - individualised training plans, allocation of time for training, regularly paying for training & conferences, etc. Training is our second largest operating expense, after wages and superannuation.
• Day off a month - we ensure all staff have access to a long weekend every month - because they’re great!
• High class toolset - MacBook Pro, iPad, iPhone, any tools they need or want to make their jobs easier
• Monthly technical training night - we get the team back in house at least once a month to cover off a technical topic in more detail, with food & drinks provided
• Minimise overtime - the majority of our team do not work overtime; we try to keep it family friendly!
• Staff discount - staff can purchase at cost price anything they need
• Salary sacrificing is offered for staff that wish to access it
• Social Club which runs an event multiple times per annum
• Team building events which run multiple times per annum

Level 1 - 2 Support Engineer at an MSP in Malaga

• Growth! You can't help but grow your skills here
• Well mentored by senior tech's, who've been there a long time
• Huge variety of work, state of the art systems 
• If you can prove your skills you don't need experience 

$55k - $75k plus super

Vanilla. Plain. Boring. Stable. Same old sh*t, different day. The pay's fine. The job's fine. The people are fine. But nothing's happening. I'm not progressing. And not much is going to change here in a hurry.  Does that resonate?

If stiff and corporatey makes you gag, you'll want to consider this. Here you will mean something to someone. You will get face time with different clients every day. Avoid Chronic Cubicle Syndrome. Break free from the office. 

Utilise your Level 2 or 3 skills to support clients and do projects, often onsite.

• 80-90% of work performed onsite - no being chained to a phone
• Late model phone and laptop provided.
• Work a standard 40 hour week, overtime rarely required.
• Bonuses paid regularly based on company performance and growth.

This place is friendly.. quite possibly the friendliest MSP (Managed Service Provider) you'll find this side of the equator, quite possibly the world, but I have little first hand knowledge of MSP's that aren't down-under. I digress. Why is friendly important? Because it flows through their whole company, from internal communication with management, to the way they service their clients, personally and most often face to face. 

The fun tech stuff list. (not all of it is required)  

• Windows Desktops in AD environments
• Azure AD and related security and MFA
• Windows Server 2012 - 2019
• Exchange Online, Office 365 - admin/support/migrations
• Active Directory, GP, Microsoft SQL
• Hyper V, Terminal Server, VPNs
• Switches, Routers - able to troubleshoot networking issues to a reasonable level. Usually GUI based.

My client wants MSP experience. Sorry. I can't help it, they just do. It's the whole multi client, time billing thing which many IT people find hard to adjust to coming from internal environments. But here's the thing. Keep this on the quiet, hopefully they don't read my ads. If you've got some good skills and you feel you're a great fit for the role but for the MSP experience.. apply anyway and leave it with me. I mean, make your case, tell me how good you are and why you can knock it out of the park at an MSP. If we chat and I agree, then I'll go into bat for you. Using all my powers of persuasion, putting my reputation on the line for you.. sort of bloke I am. ;-) 

Some people call the below soft skills - I don't know why. We need these though:

• Outstanding interpersonal skills - be good with people. Like them a whole lot.
• A broad skill set and up to date knowledge of infrastructure, comms and business systems/applications. You are a techie right!?
• A willingness to learn - probably the most important part. You can be taught what you don't know.
• Contribute high quality documentation. (Yes, sorry - I know you're a techie but it's part of the job).
• MSP experience and knowledge in MSP tools (ConnectWise, Kaseya, Nable, ScreenConnect, any of these) are highly desirable. (Psst.. see para above)

I'm impressed with this client because even though they've been a stable IT provider in the industry for a long time, their focus on growth in the last few years has really expanded their team and clientele. Joining now will mean you'll get to join their growth curve and they celebrate their growth with bonuses for all staff. More than that though, their inclusive culture and service focus makes it a great place to work for any engineer that is motivated by happy clients and interesting and diverse technology. I've placed 5 or more people here over the last 3  years and I always get great feedback about how much they love working here.

So challenge me - hit me with your resumes people.. prove to me you have what it takes. If you'd like to chat to me directly about the role first, please call me on 0414864050.

Daniel Linden and the team @ Transparency IT

Work remotely for an MSP in Perth, Western Australia with strong structure and organisation.

• Challenging and fun working environment
• Financially stable and steady growth company
• Friendly culture.
• It's a fully work from home opportunity. 

This is one of the best MSPs I've seen for taking on junior and even grad level employees and growing them through their career. They'll help you get certified, give you some options for career direction and put technical people around you to help you learn on the job.. you won't just escalate tickets and never find out how they were resolved. 

• Get exposed to different technologies
• Be well supported to study and get certified
• Really fun working environment, the owner loves a laugh

Day to day you'll be doing support tickets, mainly remotely but with plenty of help and mentoring from your colleagues. This is one of the best companies I've seen for taking on support techs and growing them through their career. You'll be trained on the job and supported to get certified. 

Our client is an MSP company based in Malaga. They look after small and medium sized businesses, mining, healthcare, and non-profit organizations. They're mission is to help businesses thrive by providing innovative solutions built around personal service, powerful technology, and fresh ideas. They take great pride in their proven ability to deliver high quality services to businesses in Perth, throughout Australia, and internationally. They've also empowered their people to use their own experience, talent, and intuition to make decisions and solve problems. 

The BDM is in the business of providing, and ensuring, outstanding service delivery to their customers and acts in the dual role of Business Development and Account Manager.
Within the Business Development portfolio, they will identify and develop leads, effectively communicate key value propositions, and convert opportunities into new business.
As the Account Manager their core priority is addressing customers’ needs and concerns as quickly and effectively as possible. As they continue to develop these relationships and gain a further understanding of their customers business goals and objectives, they will identify up-sell of cross sell opportunities.
Time allocation is expected to be approximately 70% in Business Development and 30% in Account Management, depending on current client needs and organisational goals. 

This is a mix of BDM and Account Manager position - but frankly pure sales people are just not going to cut the mustard. We are looking for someone who has some reasonable level 1 tech skills in the small business arena. Someone that knows what is required from a technology and customer service point of view to keep businesses ticking along smoothly.

This is the dream position for someone who can grow and maintain profitability of existing SLA clients. You are not having to cold call or knock on doors, just follow up leads and keep selling our services to our happy client base.They have told us to spy out for them someone who has a very relational sales approach and a wide expanse of experience with relevant technologies. They want someone who possesses the ability to drive the business by developing relationships,hunting down new opportunities and leveraging new sales off an existing client base.

The Transparency candidate will have exposure to or experience with the following stuff:

• Strong technical networking and hardware skills
• Must have a technical background familiarity with Connectwise would be a bonus
• A proven record in developing and executing your own sales plan
• Demonstrable success in sales
• High emotional intelligence
• Strong and relational selling skills
• The ability to generate your own proposals
• Honed communication skills in English-written and verbal
• Some previous technical account management or related experience
• Experience in outsourced IT management
• Pre-sales technical skills
• High stress threshold, resilience and composure under pressure

This exceptionally team focused company offers regular RDOs, team functions, a well stocked snack and drinks bar, a working and lucrative commission structure and great exposure to other technically like minded people.

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

Daniel Linden and the team @ Transparency