I've been working with this client for over 10 years. I know them well, I know the type of people that love this environment and I've placed most of them. I'll stake my reputation on this workplace being one of the best amongst the Managed Service Providers in Perth. 

• Friendly and fun company culture - led by the owner who always enjoys a laugh... 
• Mature, cloud-based MSP - you will learn a lot of cutting edge stuff here
• Learn quickly and progress.
• Incentives to get certified training days, study days, free study materials and exams.  
• Security and Cybersecurity skills are highly valued and will be used and developed
  
  

The ideal candidate would have a combination of soft skills and level 2 IT support experience to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills at a desktop level including experience with servers and networking. They also have a real cyber sec focus, so any skills you have in that area would be great too.  

Did I mention communication skills? - really sharp, mature, professional, client facing communication skills... good, just checking ;-)

Day to day you will be doing level 2 support tickets and sometimes helping out on projects, remotely or onsite. So you'll need to be comfortable driving to client sites and working in front of clients from time to time as well. If you have greater skills and more project experience, then you'll be used more for projects. They have a lot of projects booked up already this year. 

This is a Cloud first company. They've been Cloud first for longer than most MSPs in Perth. They also have a heavy emphasis on Cyber security, so if you have skills in that area they will be used.   

They have a really open, accessible and helpful company culture. Creativity is highly valued, they spend time listening to their staff and the needs of their clients and creatively matching the two together to design solutions and innovative products. It's an exciting time to be in IT and the cloud has produced so many possibilities when it comes to developing new products quickly. This company values that kind of creative and proactive thinking.

Strong level 2 support experience with the following technologies are needed –

• Windows Desktops in AD environments
• Server admin, log checking, troubleshooting
• Networking concepts such as DNS and DHCP, vlanning, vpns  
• Office products and Outlook in an Exchange and Office 365 environment
• Active Directory and user management, Group Policy, Intune / EPM experience highly valued
• Profile creation and management on desktops
• Terminal Server / thin client knowledge - Azure virtual desktop experience, highly valued
• Patching and hardware knowledge
• Sharepoint online experience 
• Managed Cyber security environments

In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid level 2 desktop and server support skills blended with energetic customer service, apply now.

To meet the requirements of this role, you will have most of the following:

• Slick phone and remote support skills
• A great team player
• Be rigorous in managing daily tasks
• A robust sense of humour
• Results driven work ethic

While technical proficiency is required, the right kind of friendly, customer focused personality is the higher priority. 

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

The Team @ Transparency

This company culture is:

• Process driven, mature documentation, professional
• Staff are looked after and cared for in a team environment
• They are a technically saavy team, where you'll learn fast
• They call a spade a spade, you'll always know where you stand

The work is varied and challenging and employees are supported to grow their skills.

The day to day support work is based mainly from their office in Belmont or onsite when you visit their clients. They're an MSP that look after small and medium sized businesses. So the work is fun and challenging and you'll learn a lot in a short amount of time. There will be some site work and projects to be involved with as well. So you'll get face time with clients, you will get out of the office and you will be expected to be professional in manner and presentation. They even have their own data center hosting services, so you'll get your hands on some really cool tech. 

The fun tech stuff, that you'll be using –

• Strong networking focus - troubleshoot DNS, DHCP, vlans, vpn problems.
• VOIP phone system knowledge - preferably 3CX but other vendor experience including Asterisk types are good.
• Windows Desktops in AD environments
• Windows Server typical versions 2016 - 2022 
• Exchange online, M365 - admin/support
• Active Directory, GP
• Hyper V, Terminal Server (basic understanding)
• If you know how to configure simple fortinet or fortigate devices, that's a plus.

My client wants MSP experience with small business tech, however if you don't have that but can prove you have some really good networking skills or even linux exposure in a home lab environment, then apply anyway. If you've got the tech credentials and a year or two's IT experience anywhere then I'll go into bat for you with my client. 

Some people call the below soft skills - I don't know why. We need these though:

• A warm yet professional phone manner with a genuine customer service focus.
• Outstanding interpersonal skills - be good with people. Like them a whole lot. 
• Ability to work in a team... and get on well with everyone. But speak up - don't just be a yes man. 
• Be rigorous in managing daily tasks.
• Attention to detail and following checklists is a must
• A sense of humour, don't take yourself too seriously
• A willingness to learn - probably the most important part. You can be taught what you don't know. 
• Contribute high quality documentation. (Yes, sorry - I know you're a techie but it's part of the job).
• MSP experience and knowledge in MSP tools 
  

So challenge me - hit me with your resumes people.. prove to me you have what it takes. Also, do you have a home lab you love to use to do projects and extend yourself? If so, let me know in your CV, I'd love to hear about it. 

Daniel Linden and the team @ Transparency